Frequently Asked Questions


Do I need to make an appointment?

You’ll be happy to know that appointments are not necessary. To find out the hours of operation for the CSL Plasma center nearest you, click here.
Can I donate at any age?

Plasma donors must be between 18 to 65 years old to be considered eligible to donate. If you are not 18-years-old, please wait until your 18th birthday and then come and see us!
How will I be compensated?

You can earn up to $200 each month by donating life-saving plasma. And that’s not all, you can also receive points (called Z Rewards) each time you donate that can be redeemed for gift cards and other prizes. In addition, check with your local CSL Plasma center to see if there are any other special promotions.
What is a deferral?

All donation eligibility decisions, including temporary or permanent deferrals, are decided by your Center Manager. There are no reversals.
What are the hours of operation?

Most CSL Plasma locations are open Monday through Sunday in order to better serve you. Please contact your local CSL Plasma center to find out more information.
What do I need to bring besides my ID?

In order to be eligible to donate, you must have certain types of identification. You must have a valid form of identification, proof of residency, and proof of a social security number. Proof of residency would include, but is not limited to, a piece of mail postmarked in the past 30 days with your name and address clearly written on the envelope, current lease, etc. Please contact your local CSL Plasma center to find out more.
Where is CSL Plasma located?

To find out if there is a CSL Plasma near you or if there is a new center coming soon in your area, please click here.
What is the marketing radius?

The marketing radius is determined by each center location. To find out if you live in a center’s marketing radius, please contact your local CSL Plasma center.
Who do I contact about medical questions?

Any questions about donation eligibility, including medications, medical conditions or medical procedures should be directed to a Medical Staff Associate and/or the Center Manager. Therefore, please contact your local CSL Plasma center.
Visa® card questions?

LOST CARD: You can order a new card by contacting the bank directly by calling one of these toll-free numbers: (BLUE CARD) Please call 1-877-855-7201. (RED CARD) Please call 1-866-CSL-0200.
Z Rewards questions?

Click here to access Z Rewards FAQs.
Career Center Questions?

Click here to access Career Center FAQs.

The World's Premier Plasma Collection Company

Plasma Donation Video
When you donate, you give a valuable gift to those who require plasma-derived therapies to live healthier lives. This video will give you a preview of your donation experience.
Our Patient Stories
Plasma-derived biotherapies save and improve the quality of life for people with rare and serious diseases worldwide.
Z Rewards
Saving lives just got more rewarding! Our donor rewards program, Z Rewards, lets you receive points for every completed donation.