Frequently Asked Questions

Please notify the following:

Prepaid Blue/Platinum/Veteran's Card: call 1-877-855-7201

Prepaid Red Card: call 1-866-CSL-0200

Bank of America Cardholders: call 866-692-9282

A new card will be issued and funds will be transferred to the new card.

Anyone in good health, between the ages of 18-65, who weighs at least 110 pounds, has no tattoos or piercings with the last 12 months, meets our eligibility and screening requirements, and has valid identification and a permanent address. For a complete list of donation requirements, please contact the plasma center closest to you and ask to speak to a member of our medical staff.

You can login to iGive Rewards^®  using the last 4 digits of your donor #, last name, and date of birth. To obtain the last 4 digits of your donor #, please contact your preferred CSL Plasma donation location.

You can access iGive Rewards^®  by clicking here. You may also access your account from the donor checkout kiosk, while at your preferred CSL Plasma donation location.

You can earn iGive Rewards^®  credits for completed donations, completing surveys and special promotions and offers.

Your credits history (donations, surveys, membership levels, account activity) can be viewed by selecting the “My Donations” tab, when you login to your iGive Rewards^®  donor loyalty account.

You can redeem the credits, choosing from a variety of rewards offered by selecting the "Online Store." Simply redeem your points and complete the checkout process. Fast Cash orders are electronically loaded to your reloadable prepaid card within 24 - 48 business hours. All physical goods are shipped to arrive within 4 - 6 weeks of order placement. Orders are shipped to the address on file at your preferred CSL Plasma donation location unless otherwise stated.

If you need to change your address, please do so at your preferred CSL Plasma donation location. Once updated, the new address will upload into your iGive Rewards^®  profile within 24-72 hours.

Donation credits are automatically uploaded into your account seven days within the following month.

The E Rewards Survey allows you, our loyal donors, to provide feedback and nominate employees that provide excellent customer service.

iGive Rewards^®  credits expire if:

1) There is a lapse in donations of 30 days or longer.

2) If you do not login to your account at least once every 180 days (6 months).*

*When points expire due to login inactivity (after 180 days), points will continue to expire monthly (every 30 days) thereafter and continue expiring until such time as the next log in occurs.

iGive Rewards^® offers additional recognition through Bronze, Silver, Gold and Platinum membership levels. Membership levels are based on calendar year donations (January 1st – December 31st). To reach one of the membership levels, the required donation count must be met within the current calendar year. All membership levels reset at the beginning of each new calendar year (on January 1). Log in to review the full list of benefits and donation criteria for reaching each level.

You can opt in in two ways 1) Login to your iGive Rewards^® donor loyalty account and select the email/text messaging icon from the home screen, or 2) While logged into your account, select the 'My Profile' tab at the top of the home screen, and edit your communication preferences. In order to receive special promotions from CSL Plasma, enter your email address and mobile phone number, opt in and save your preferences.

CSL Plasma will send you information about upcoming promotions in your region. In addition, you can receive an email/text on closures due to bad weather.