Many protective safety measures are in place to help ensure our plasma collection centers are safe during the COVID-19 crisis. A thorough screening is also conducted to ensure you can donate. Find out more

FAQ)

Frequently Asked Questions

Frequently Asked Questions

Donor Payment Questions

Because plasma donation takes commitment and time, CSL Plasma provides payments to plasma donors. At the conclusion of your donation, your payment is loaded directly onto a reloadable card and is immediately ready for use. While payment amounts vary by location, eligible, qualified donors can get more than $1,000* their first month for donating life-saving plasma. Check with your preferred CSL Plasma collection center to see if they are participating in any other special promotions.

Donors may also opt to join the iGive Rewards® donor loyalty program, which earns you points for every completed donation. You can redeem the points anytime for Fast Cash or special Deal of the Day merchandise when available. The more you donate plasma, the more points you receive, and the rewards get better as you acquire higher status: Bronze, Silver, Gold or the exclusive Platinum level.

 

Please notify the following:

Prepaid Blue/Platinum/Veteran's Card: call 1-877-855-7201

Prepaid Red Card: call 1-866-CSL-0200

Bank of America Cardholders: call 866-692-9282

A new card will be issued and funds will be transferred to the new card.

 

 

General Questions

Anyone in good health, between the ages of 18-65, who weighs at least 110 pounds, has no tattoos or piercings with the last 4 months, meets our eligibility and screening requirements, and has valid identification and a permanent address. For a complete list of donation requirements, please contact the plasma center closest to you and ask to speak to a member of our medical staff.

 

You’ll be happy to know that appointments are not necessary. To find out the hours of operation for the CSL Plasma center nearest you, click here.

To find out if there is a CSL Plasma near you or if there is a new center coming soon in your area, please click here. Most CSL Plasma locations are open Monday through Sunday in order to better serve you. Please contact your local CSL Plasma center to find out more information.

Marketing radius:

The marketing radius is determined by each center location. To find out if you live in a center’s marketing radius, please contact your local CSL Plasma center.

The U.S. Food & Drug Administration (FDA) regulations state that the maximum frequency you can donate plasma is once in a two-day period – and, no more than twice in a seven-day period.
All donation eligibility decisions, including temporary or permanent deferrals, are decided by your Center Manager. There are no reversals.

In order to be eligible to donate, you must have certain types of identification. You must have a valid form of identification, proof of residency, and proof of a social security number. Proof of residency would include, but is not limited to, a piece of mail postmarked in the past 60 days with your name and address clearly written on the envelope, current lease, etc. Please contact your local CSL Plasma center to find out more.

Any questions about donation eligibility, including medications, medical conditions or medical procedures should be directed to a Medical Staff Associate and/or the Center Manager. Therefore, please contact your local CSL Plasma center.

Please learn about our efforts to accommodate individuals with various disabilities.

iGive Rewards Questions

Our donor loyalty program, iGive Rewards®, lets you receive credits for every completed donation. You can redeem the credits anytime for a cash payout or other promotional items, when available. The more you donate plasma, the more points you receive, and the rewards get better as you acquire higher status: Bronze, Silver, Gold, Platinum. Login to your account today to see how many rewards you've earned.

You can login to iGive Rewards®  using the last 4 digits of your donor #, last name, and date of birth. To obtain the last 4 digits of your donor #, please contact your preferred CSL Plasma donation location.

You can access iGive Rewards®  by clicking here or by downloading the CSL Plasma app.

You can earn iGive Rewards®  credits for completed donations, completing surveys and special promotions and offers.

Your credits history (donations, surveys, membership levels, account activity) can be viewed by selecting the “My Donations” tab, when you login to your iGive Rewards®  donor loyalty account.

You can redeem the credits, choosing from a variety of rewards offered by selecting the "Online Store." Simply redeem your points and complete the checkout process. Fast Cash orders are electronically loaded to your reloadable prepaid card within 24 - 48 business hours. All physical goods are shipped to arrive within 4 - 6 weeks of order placement. Orders are shipped to the address on file at your preferred CSL Plasma donation location unless otherwise stated.

If you need to change your address, please do so at your preferred CSL Plasma donation location. Once updated, the new address will upload into your iGive Rewards®  profile within 24-72 hours.

Donation credits are automatically uploaded into your account seven days within the following month.

The E Rewards Survey allows you, our loyal donors, to provide feedback and nominate employees that provide excellent customer service.

iGive Rewards®  credits expire if:

1) There is a lapse in donations of 30 days or longer.

2) If you do not login to your account at least once every 180 days (6 months).*

*When points expire due to login inactivity (after 180 days), points will continue to expire monthly (every 30 days) thereafter and continue expiring until such time as the next log in occurs.

iGive Rewards® offers additional recognition through Bronze, Silver, Gold and Platinum membership levels. Membership levels are based on a 12 month rolling calendar. Log in to review the full list of benefits and donation criteria for reaching each level.

You can opt in in two ways 1) Login to your iGive Rewards® donor loyalty account and select the email/text messaging icon from the home screen, or 2) While logged into your account, select the 'My Profile' tab at the top of the home screen, and edit your communication preferences. In order to receive special promotions from CSL Plasma, enter your email address and mobile phone number, opt in and save your preferences.

CSL Plasma will send you information about upcoming promotions in your region. In addition, you can receive an email/text on closures due to bad weather.   

Still have a question that we have not answered above? Please contact your local collection center.