FAQ)

Frequently Asked Questions

Frequently Asked Questions

General Questions
Do I need to make an appointment?
You’ll be happy to know that appointments are not necessary. To find out the hours of operation for the CSL Plasma center nearest you, click here.You’ll be happy to know that appointments are not necessary. To find out the hours of operation for the CSL Plasma center nearest you, click here.
Can I donate at any age?
Plasma donors must be between 18 to 65 years old to be considered eligible to donate. If you are not 18-years-old, please wait until your 18th birthday and then come and see us!
How will I be compesated for my plasma donation?
You can get paid up to $400 each month by donating life-saving plasma. This is applicable for eligible, qualified new donors. Fees vary by location. In addition, you can also receive points (called iGive) for your donations. iGive points can be redeemed for extra cash deposited (loaded) right to your reloadable prepaid card. Check with your preferred CSL Plasma donation center to see if they are participating in any other special promotions.
How often can I donate plasma?
The U.S. Food & Drug Administration (FDA) regulations state that the maximum frequency you can donate plasma is once in a two-day period – and, no more than twice in a seven-day period.
What is a deferral?
All donation eligibility decisions, including temporary or permanent deferrals, are decided by your Center Manager. There are no reversals.
What are the hours of operation?
Most CSL Plasma locations are open Monday through Sunday in order to better serve you. Please contact your local CSL Plasma center to find out more information.
What do I need to bring besides my ID?
In order to be eligible to donate, you must have certain types of identification. You must have a valid form of identification, proof of residency, and proof of a social security number. Proof of residency would include, but is not limited to, a piece of mail postmarked in the past 30 days with your name and address clearly written on the envelope, current lease, etc. Please contact your local CSL Plasma center to find out more.
Where is CSL Plasma located?
To find out if there is a CSL Plasma near you or if there is a new center coming soon in your area, please click here.
What is the marketing radius?
The marketing radius is determined by each center location. To find out if you live in a center’s marketing radius, please contact your local CSL Plasma center.
Who do I contact about medical questions?
Any questions about donation eligibility, including medications, medical conditions or medical procedures should be directed to a Medical Staff Associate and/or the Center Manager. Therefore, please contact your local CSL Plasma center.
Reloadable prepaid card questions?
LOST CARD: You can order a new card by contacting the bank directly by calling one of these toll-free numbers: (BLUE CARD) Please call 1-877-855-7201. (RED CARD) Please call 1-866-CSL-0200.
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iGive Rewards®  Frequently Asked Questions
What is iGive Rewards®?
Our donor loyalty program, iGive Rewards®, lets you receive credits for every completed donation. You can redeem the credits anytime for a cash payout or special Deal of the Day or other promotional items, when available. The more you donate plasma, the more points you receive, and the rewards get better as you acquire higher status: Bronze, Silver, Gold, Platinum. Login to your account today to see how many rewards you've earned.
What information do I need to login to iGive Rewards® ?
You can login to iGive Rewards®  using the last 4 digits of your Donor #, last name, and date of birth. To obtain the last 4 digits of your Donor #, please contact your preferred CSL Plasma donation location.
Where can I access iGive Rewards® ?
You can access iGive Rewards®  by clicking here. You may also access your account from the donor checkout kiosk, while at your preferred CSL Plasma donation location.
How do I earn iGive Rewards®  credits?
You can earn iGive Rewards®  credits for completed donations, completing surveys and special promotions and offers. Login today to see how many credits you’ve earned.
How long does it take for donation credits to post to my iGive Rewards®  account?
Donation credits are automatically uploaded into your account 7 days within the following month.
What is the E Rewards survey?
The E Rewards Survey allows you, our loyal donors, to provide feedback and nominate employees that provide excellent customer service.
Do iGive Rewards®  credits expire?

iGive Rewards®  credits expire if:

1) There is a lapse in donations of 30 days or longer.

2) If you do not login to your account at least once every 180 days (6 months).*

*When points expire due to login inactivity (after 180 days), points will continue to expire monthly (every 30 days) thereafter and continue expiring until such time as the next log in occurs.

What are the membership levels for iGive Rewards® ?
iGive Rewards®  offers additional recognition through Bronze, Silver, Gold and Platinum membership levels. Membership levels are based on calendar year donations (January 1st – December 31st). To reach one of the membership levels, the required donation count must be met within the current calendar year. All membership levels reset at the beginning of each new calendar year (on January 1). Click here to review the full list of benefits and donation criteria for reaching each level.
How do I opt-in and sign up for special email and/or text messaging offers and promotions?
You can opt-in in two ways 1) Login to your iGive Rewards®  donor loyalty account and select the email/text messaging icon from the home screen, or 2) While logged into your account, select the 'My Profile' tab at the top of the home screen, and edit your communication preferences. In order to receive special promotions from CSL Plasma, enter your email address and mobile phone number, opt-in and save your preferences.
What types of messages will I receive when I opt-in?
CSL Plasma will send you information about upcoming promotions in your region. In addition, you can receive an email/text on closures due to bad weather.             
Where can I view my complete credits history?
Your credits history (donations, surveys, membership levels, account activity) can be viewed by selecting the “My Donations” tab, when you login to your iGive Rewards®  donor loyalty account.
How can I use my credits?
You can redeem the credits, choosing from a variety of rewards offered by selecting the 'Online Store'. Simply redeem your points and complete the checkout process.
When will I receive my order?
Fast Cash orders are electronically loaded to your reloadable prepaid card within 24 - 48 business hours. All physical goods are shipped to arrive within 4 – 6 weeks of order placement. Orders are shipped to the address on file at your preferred CSL Plasma donation location unless otherwise stated.
How can I update my adress in iGive Rewards® ?
All addresses must be updated at your preferred CSL Plasma donation location. Once updated, the new address will upload into your iGive Rewards®  profile within 24-72 hours.
Do you have an iGive Rewards®  question not listed above?
Please contact your local CSL Plasma center.
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