Accessibility Statement

CSL Plasma is committed to providing an accessible website experience for all customers and consumers, regardless of disability.

Reasonable Accommodations

Individuals who need a reasonable accommodation to access materials and information on CSL Plasma's website ( should send an email to or call us at USA 610-878-4000 to provide information about the nature of the requested accommodation. Requesters should include contact information such as an email address or telephone number at which they can be reached. Depending on the nature of the request, CSL Plasma may need sufficient notice to provide a reasonable accommodation.

Technical Assistance

In the event that a user with a disability experiences accessibility issues with our website or other digital platform, please notify us by sending an email to or calling us at USA 610-878-4000. In your communication to us, please specify the nature of the accessibility difficulty, including the web address that may have presented an accessibility challenge.


We are always working to ensure that our services are accessible to all customers and consumers, including individuals with disabilities. If you have an idea or question about accessibility support services at CSL Plasma, please contact our digital communications team by email at or by phone at USA 610-878-4000.

Donor Accessibility

CSL Plasma encourages all individuals who may meet U.S. Food and Drug Administration (FDA) eligibility requirements to donate plasma. CSL Plasma welcomes all such interested members of the community, regardless of disability, to visit any of its plasma collection centers throughout the United States. The urgency to donate plasma has never been greater, and we have remained open throughout the COVID-19 pandemic as an essential business.

We share some of our efforts to accommodate individuals with various disabilities below. Please contact your local CSL Plasma collection center if you believe that you require reasonable accommodation to assist with your plasma donation.


CSL Plasma permits an individual with schizophrenia or other mental illness that is sufficiently controlled by medication to donate, provided the individual meets all other eligibility requirements and the medication does not affect the safety of the donor or the purity or potency of the therapies that will be made from plasma. As with any other potential donation concern, CSL Plasma staff may request that an individual obtain from a healthcare provider confirmation that the individual may donate plasma subject to meeting all other eligibility requirements.

Service Animals:

CSL Plasma permits a service dog to accompany a person with a disability throughout the donation process so long as the service dog remains under the control of its handler. CSL Plasma will accept a donor’s representation that a service dog has been individually trained to do work or perform tasks for the donor, and CSL Plasma staff may not require or request that the donor present medical or training documentation for the dog. However, if the dog interferes with the donation process, the donor may be required to have someone else watch the dog away from the donor floor.

Accessible Scales:

Effective June 30, 2021, CSL Plasma will provide wheelchair-accessible scales at all of its Colorado plasma collection centers to confirm the donor’s weight, which is a standard part of the assessment of all donors.

Transfer to Donor Bed:

Effective June 30, 2021, CSL Plasma will provide reasonable modifications — such as step stools and limited stability support from CSL Plasma staff — to assist individuals with disabilities to get on to and off of donor beds at all of its Colorado plasma collection centers. Any donor who needs additional assistance may use a contract health aide or personal assistant for purposes of such transfers. An individual needing assistance from CSL Plasma shall contact the local CSL Plasma collection center in advance and make such request in a reasonable time prior to visiting the center to ensure appropriate assistance is available at the time of donation.