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Many protective safety measures are in place to help ensure our plasma collection centers are safe during the COVID-19 crisis. A thorough screening is also conducted to ensure you can donate. Find out more

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Contact CSL Plasma
1-866-275-6800

Recent Donation Experience Feedback & Other Questions/Concerns

CSL Plasma is committed to providing the best in customer service to our loyal plasma donors. We would like to know about your recent center visit. In addition, if you have a medical/compliance or deferral question related to a recent donation experience, we want to hear from you.

 

Click here to submit feedback and/or inquiries

 

Or call 1-866-275-6800

 

You may also speak to a member of center management the next time you donate. Thank you.

How Can We Help You Today?

You’ll be happy to know that appointments are not necessary. To find out the hours of operation for the CSL Plasma center nearest you, click here.

Donors can use the CSL Plasma App to submit their questions concerning donor referrals, loyalty points/status and much more. 

CSL Plasma will research and respond back to you within 24 hours via the CSL Plasma App. The basic steps are easy:

  1. Go to the gear icon on the home page of the app and go to Settings
  2. Click on Report a Bug or Provide Feedback
  3. Select Report a Bug
  4. Select applicable category 
  5. Enter information 
  6. Submit and receive Success message

Updating your email address or telephone number in the CSL Plasma App

  1. Go to Profile Settings in the CSL Plasma App
  2. Select the Change button next to Email Address or Phone Number
  3. Enter new information

What to do if you forgot your password or lost access to the CSL Plasma App

  1. Navigate to "Find my account by Donor ID" on the "Forgot Password" page
  2. Authenticate donor info and last donation location, time, donor zip code
  3. Select "I lost access to my old phone/email" option
  4. Reset password
  5. Login with Donor ID on the login page
 
 

If you have forgotten your donor ID number, please ask any helpful CSL Plasma staff member the next time you donate. To login to your iGive Rewards account, you need to input your last name, date of birth and last four digits of your donor ID #.

 

Expiring iGive Rewards Points

 

iGive Rewards Points expire if there is a lapse in donations of 30 days or longer and/ or if you do not login to your account at least once every 180 days(6 months).Note: When points expire due to login inactivity(after 180 days), points will continue to expire monthly(every 30 days) thereafter and continue expiring until such time as the next login occurs. Please ask any helpful CSL Plasma staff member at your local CSL Plasma Center for more information.

 

iGive Orders (including Fast Cash)

 

Once ordered, Fast Cash orders are eletronically loaded to your reloadable prepaid card within 24–48 business hours. If you feel there’s an issue, please ask one of the helpful CSL Plasma staff members where you donate. Learn more about iGive Rewards

 

Find your local donation center 

  • Anyone in good health, between the ages of 18-65,
  • Who weighs at least 110 pounds,
  • Has no tattoos or piercings with the last 4 months,
  • Meets our eligibility and screening requirements, and
  • Has valid identification and a permanent address is eligible to donate plasma.
Documents Needed
  • Valid form of photo identification with valid signature,
  • Proof of residency, and
  • Proof of a social security number.

Donation Eligibility Including Medical Questions
For questions about donation eligibility, including medications, medical conditions or medical procedures, contact your local CSL Plasma center to speak to a Medical Staff Associate.

See frequently asked questions to learn more about donating at CSL Plasma.

Find your local donation center

CSL Plasma donors are compensated using a reloadable prepaid card. To find out what the donation compensation is for your area, please contact your local CSL Plasma center.

Lost, Stolen or Expired Card
To report a lost or stolen card and to receive a new card call one of these numbers, depending on the card you have:

  • BLUE/PLATINUM/VETERAN'S Card (Mastercard) - call 877-855-7201
  • RED Card – call 1-866-275-0200 (1-866-CSL-0200)
  • YELLOW Card (Bank of America) call 866-692-9282 for English or 866-656-5913 for Spanish

PIN Number
If you forget your pin number, you can call the number on the back of your reloadable prepaid card to reset. To protect yourself, please DO NOT give your card information to anyone. We recommend resetting your PIN periodically for security purposes. Remember, you determine your PIN number.

Card Balance or Card Fees
You can check your balance by going online, logging in at the center’s Marketing kiosk, by receiving text alerts, or by calling the toll-free number on the back of your reloadable prepaid card.

For any transaction or fee related questions call the toll-free number on the back of your reloadable prepaid card.

Donation Amount
If you have a question about your donation compensation (not bank or card related), please ask one of the helpful CSL Plasma staff members on your next visit or call your local CSL Plasma center.

Learn more about your Reloadable Prepaid Card

Find your local donation center

Make your next job an exciting and satisfying career by joining the CSL Plasma Team! To learn more and apply for a position with CSL Plasma, visit our Careers section.

 

Thank you for your interest in CSL. If you are experiencing technical issues with your application, please contact your local center (or other facility such as the CSL Plasma Lab).

If you are a member of the media, visit our Media Center.
If your business is interested in partnering with CSL, please contact our Business Development Team at Business.Development@CSLPLASMA.COM